You are the publisher of your own book. The only signature required by Angel Key Publications™ Pty Ltd is for the acceptance of your quoted costs for the services and or products you have nominated. We don’t hold any rights or commissions whatsoever to your valuable work. Your files and your books are personal and are owned by you. You own the copyright of YOUR WORK.
If we obtain ISBN numbers for you, an imprint is placed with the ISBN number, with Angel Key Publications Pty Ltd listed as the publisher. Our Publishing Business Name will appear next to your book title and ISBN number online. On your copyright page, there will be a line like this: Published with the assistance of Angel Key Publications. This is a bonus for you. Distributors and retailers prefer to purchase books worked with the assistance, guidance and support of a designated publisher. However, this does not mean that we own your book, profit in any form or claim any rights to your book. It simply means that our professional registered publishing company assisted to publish your book and you purchased our imprinted ISBN numbers, that is all, nothing more.
Your book title is listed on Angel Key Publications list of published books available for sale on the Bowkerlink Global database. Distributors and buyers use these lists to access titles they want to purchase. They normally do not search for single authors self-published books. (When we apply for your ISBN number with Thorpe Bowker, from our list of ISBN numbers, we write clearly in their processing application that you are the author of your work and you own the copyright of your work).
If you don’t wish to be on Angel Key Publications ‘book title list of available books for sale’, you are encouraged to apply to Bowkerlink for your own ISBN number.
Prior to accepting your new quote please discuss payment options with your consultant. You can use our ‘pay as you go’ or the 30% deposit method for packages and book printing.
1.1. The Author guarantees that the Author has copyright to all material within the ‘Book’ (book, manuscript, work of art or other documents including electronic copies thereof) by virtue of being the author or creator and/or having a license from the copyright owner, and will retain copyright to the ‘Book’ for the duration of this publishing/printing agreement.
1.2. The Author hires Angel Key Publications™ to provide services which may include: Book Printing, Complete Self-Publishing Services, Book Pre‐Printing Services (available in the form of packages), Layby Packages, Print on Demand Manufacturing, eBook creation and Marketing Packages. Professional advise will be provided where necessary to enable quality production during the process.
1.3. Angel Key Publications™ will perform the publishing, printing and or marketing services as per the written quote acceptance between the parties. Angel Key Publications™
1.4. The Author accepts this agreement and is required to make some payment before the job commences. Payment for digitally produced files, printed books and marketing items will need the final payment completed before final delivery. In the case of printed books, the final payment needs to be made before books can be printed or delivered.
1.5. The Author may send his/her files to us via wetransfer.com (A free and safe file sending service for general consumers) or by CD/USB in the post.
1.6. If the Author does not take up any extra publishing, design or services provided by Angel Key Publications™ in order to set up files ready to print, then the Author must provide the files themselves in print-ready format unless otherwise stated. Angel Key Publications™ can not be held liable for any undesired results, or be responsible if professional design services are not utilized.
2.1. Once payment has been processed, and the artwork has transformed to a CONFIRMED PRINT READY format, a book proof can be printed and sent out to the Author if a book proof is requested and written on the quote sheet. A book proof may take from 3 to 12 working days or longer, depending on the condition of your files. Hard Cover Books can take slightly longer in print, excluding delivery time (depending on the carrier and postage service to the Author’s locality, along with current job cue status at the time) and can be affected by circumstances outside its control. Turnaround time of project refers to turnaround time from ‘proof approval.’ Discuss this with your consultant.
2.2. Angel Key Publications™ staff will try to the best of our ability to ensure that every step within the publishing/printing process will be completed in a timely and professional manner. It is vital that the Author checks and approves book files and book proofs with care. If an author takes up formatting or cover design services, the author agrees to check initial preliminary layouts with care. Because once the initial page or cover layouts are approved, the remainder of the files will be completed based on this approval of the layout.
2.3. Let’s be fair: If an author changes their mind about the structural layout or cover design once completed and approved, there will be a new charge applied by Angel Key Publications™ to redo/complete brand new files.
2.4. Angel Key Publications™ will not be held responsible or liable for the incorrect text, images or fonts showing within the files once an approval of proof copy either by pdf or printed copy has been supplied. Proof copies are produced for this reason. Authors and or their contracted editors are responsible for the thorough checking of files before requesting proof copies and on receiving a proof copy before approving for final printing.
2.5. A book proof approval is required to be made by email or using the relevant approval form provided. A verbal consent over the phone is not sufficient. The Author’s/Clients approval is final.
2.6. We work within a time frame based on your responses to our communication. Most edited manuscripts are completed and online for purchase on the POD system within 6 weeks. Life does get in the way and we understand this. This is why we work around your own time schedule.
NOTE: PLEASE WAIT FOR YOUR CONFIRMED DELIVERY DATE BEFORE ARRANGING ANY BOOK LAUNCH DATES ETC.
3.1. In all instances, you are encouraged to attempt to communicate positively, continually with staff in order to complete your order in the process to your expectations, within its limitations. The method of communication between yourself and staff, along with the time taken with responses plays an essential role in determining the time it will take to complete the whole process of your order. We do aim to please and to get it right. Your first PDF draft emailed to you may be a welcome or not so welcome surprise. Talk to your consultant, who will work with you to achieve your desired result within its limitations.
Why? Because as much as emails are a good source of communication at times, a phone call can speed things up faster and in the right direction. So pick up the phone if you need to! The onus is on you to communicate any issues or concerns directly.
3.2. We have the right to refuse clients of an abusive nature.
The Law States: Any business does not have to serve a verbally abusive customer. Abuse can take the form of email or telephone threats or written emotional abuse. We thrive on positive communication and work within a strict friendly business policy.
Active Businesses working within Australia have the right to provide or withhold services to customers at their discretion.
Angel Key Publications™ is a true FAMILY OWNED AND RUN BUSINESS.
Under the Australian Consumer Law, when you buy products and or services, they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn’t right, you have consumer rights.
However, businesses don’t have to give you a refund or exchange if you simply change your mind. Read more: ACCC
4.1. If you change your mind: We DO NOT supply refunds for the creation of digital files for cover design, content – manuscript setup, editing, proofreading services or marketing items. (These are digital items. Once delivered to you, they are then yours to keep. All businesses that work with digital creation follow these same terms. Once you have digitally created file in your possession it is impossible to return or refund for it. It will always be in your possession). Again, correct feedback and communication is the key to satisfaction all round.
Rest assured – We are here to work with you and your files WITHIN ITS LIMITATIONS until you are completely satisfied.
We will work with you, formatting the initial few pages until you are satisfied with the look and layout. Once this initial preview of your content file has been approved by you, then you change your mind on font styles, sizes or page placement, this usually interrupts the flow of the entire content. A new fee for the design service will be requested. Why? Because the whole content may need to be reformatted from scratch to achieve this. This will take the time of a designer of which needs to be paid for. This term and costs are necessary to protect the legitimate interests of the business. Let’s be fair! Staff or trade workers are entitled to be paid for their time and effort.
Under the Australian Consumer Law, you have certain rights to cancel a service. You can’t cancel a service contract or get a refund if the problem was outside the control of the provider. Or if you: change your mind, insist on having a service provided in a particular way, against our consultants’ professional advice – OR failed to clearly explain your needs to Angel Key Publications, as the provider.
Any images we have provided through our sources or stock photo sites, including any photos, pictures we have taken the time to reconstruct, MAY not be provided with your source files. Why?
Provision of images is a free service Angel Key Publications offers for the benefit of authors who in turn acknowledge Angel Key Publications: By way of acknowledgement on the author’s copyright page. Such as: Published with the assistance of Angel Key Publications – angelkey.com.au, clearly visible on the copyright page in the author’s book. Any images supplied will be revoked if this condition is not met.
4.2. Orders placed using our layby option can be refunded. A 30% surcharge of the total invoice may be payable. Any services or products taken in part during the layby period that is considered paid for will be given to the author/client.
4.3. A 30% surcharge is applicable if you decide to withdraw your PRINT ORDER IN QUEUE once you accept the quote given to you. Talk to your consultant. There is a 3-day cooling-off period from the date of quote acceptance. Refunds for other services, if approved by management will incur a $300 dollar administration fee.
4.4. NO refunds will be provided for books printed or in print under any circumstances whatsoever. Why? You approved the files to print. Let’s be fair!
4.5. SEE ITEM BELOW – BOOK PRINTING REPRINTS
4.6. Angel Key Publications™ Pty Ltd is not liable for the handling of the books out of its possession or control that may cause defects or damage to the book’s condition. The Author agrees to advise the bookstore management that all printed books sent to bookstores: be kept away from rain, direct sunlight, high heat or humid conditions to prevent book covers from curling or peeling or interior pages from curling or waving.
5.1. In the case of the unfortunate. You have 14 days from the day your products or books arrive to alert staff in writing of any manufacturing errors evident in your printed books. If sending emails, you must call the office for confirmation that your email has been received to start this process. You must make copies or photos available if requested if you are claiming reprints based on any manufacturing errors that you claim are evident in your work. Fact: There is no single printer in the world that will happily supply a refund for book printing.
Any damaged books that are confirmed as damaged through manufacturing issues may be replaced at the print managers discretion.
The errors are limited to:
