You are the publisher of your own book. The only signature required by Angel Key Publications Pty Ltd is for the acceptance of your quoted costs for the services and or products you have nominated. We don’t hold any rights or commissions whatsoever to your valuable work. Your files and your books are personal and are owned by you. You own the copyright of YOUR WORK.
Prior to accepting your new quote please discuss payment options with your consultant. You can use our ‘pay as you go’ or the 30% deposit method for packages and book printing.
1.1. The Author guarantees that the Author has copyright to the ‘Book’ (book, manuscript, work of art or other documents including electronic copies thereof) by virtue of being the author or creator and/or having license from the copyright owner, and will retain copyright to the Book for the duration of this publishing/printing agreement.
1.2. The Author hires Angel Key Publications Pty Ltd to provide services which may include: Book Printing, Complete Self-Publishing Services, Book Pre‐Printing Services (available in the form of packages), Layby Packages, Print on Demand Manufacturing, eBook creation and Marketing Packages. Professional advise will be provided where necessary to enable quality production during the process.
1.3. Angel Key Publications Pty Ltd will perform the publishing, printing and or marketing services per the written quote acceptance between the parties.
1.4. The Author accepts this agreement and is required to make some payment before the job commences. Payment for digitally produced files, printed books and marketing items will need the final payment completed before final delivery. In the case of printed books, the final payment needs to be made before books can be printed or delivered.
1.5. The Author may send his/her files to us via wetransfer.com or by CD/USB in the post.
1.6. If the Author does not take up any extra publishing, design or services provided by Angel Key Publications Pty Ltd in order to set up files ready to print, then the Author must provide the files themselves in print-ready format unless otherwise stated. Angel Key Publications Pty Ltd can not be held liable for any undesired results, or be responsible if professional design services are not utilized.
2.1. Once payment has been processed, and the artwork has transformed to a CONFIRMED PRINT READY format, a book proof can be printed and sent out to the Author. A book proof may take from 3 to 12 working days or longer, depending on the condition of your files. Hard Cover Books can take slightly longer in print, excluding delivery time (depending on the carrier and postage service to the Author’s locality, along with current job cue status at the time) and can be affected by circumstances outside its control. Turnaround time of project refers to turnaround time from ‘proof approval.’ Discuss this with your consultant.
2.2. Angel Key Publications staff will try to the best of our ability to ensure that every step within the publishing/printing process will be completed in a timely and professional manner. It is vital that the Author checks and approves the book proofs with care. We will not be responsible for incorrect text, images or fonts once an approval of proof copy either by pdf or printed copy has been supplied. Proof copies are produced for this reason. Authors and or their contracted editors are responsible for the thorough checking of files before requesting proof copies and on receiving a proof copy before approving for final printing.
2.3. A book proof approval is required to be made by email or using the relevant approval form provided. A verbal consent over the phone is not sufficient. The Author’s/Clients approval is final.
WAIT FOR YOUR CONFIRMED DELIVERY DATE BEFORE ARRANGING ANY BOOK LAUNCH DATES ETC.
3.1. In all instances, you are encouraged to attempt to communicate positively continually with staff in order to complete your order in a process to your expectations within its limitations. The method of communication between yourself and staff, along with the time taken with responses plays an essential role in determining the time it will take to complete the whole process of your order. We do aim to please and to get it right. Your first draft emailed to you of your cover and contents may be a surprise to you. Talk to your consultant, who will work with you to achieve your desired result.
Why? Because as much as emails are a good source of communication at times, a phone call can speed things up for you faster and in the right direction. So pick up the phone if you need to! The onus is on you to communicate any issues or concerns directly.
3.2. We have the right to refuse clients of an abusive nature.
The Law states: Any business does not have to serve a verbally abusive customer. Most businesses have the right to provide or withhold service to customers at their discretion.
4.1. We DO NOT supply refunds for creation of digital files created for cover design, content – manuscript setup, editing or proofreading services or marketing items. (These are digital items. Once delivered to you they are then yours to keep).
4.2. Orders placed using our layby option will NOT be refunded after 30 days has elapsed from the original signed quote acceptance.
4.3. A 30% surcharge is applicable if you decide to withdraw your PRINT ORDER IN QUEUE completely once you accept the quote given to you. Talk to your consultant. There is a 3-day cooling-off period from the quote acceptance.
4.4. NO refunds will be provided for books printed or in print under any circumstances whatsoever. SEE ITEM 5. BOOK PRINTING REPRINTS.
4.5. Angel Key Publications Pty Ltd is not liable for the handling of the books out of its possession or control that may cause defects or damage to the book’s condition. The Author agrees to advise the bookstore management that all printed books sent to bookstores: be kept away from rain, direct sunlight, high heat or humid conditions to prevent book covers from curling or peeling or interior pages from curling or waving.
5.1. In case of the unfortunate. You have 14 days from the day your products or books arrive to alert staff in writing of any manufacturing errors evident in your printed books. If sending emails, you must call the office for confirmation that your email has been received to start this process. You must make copies or photos available if requested if you are claiming reprints based on any manufacturing errors that you claim are evident in your work. Fact: There is no single printer in the world that will happily supply a refund for book printing.
Any damaged books that are confirmed as damaged through manufacturing issues may be replaced at and on the managements discretion.
Angel Key Publications Pty Ltd do provide a reprint service according to the following conditions have been met:
The errors are limited to: