Terms And Conditions

Preliminary Notes:

You are the publisher of your own book. The only signature required by Angel Key Publications Pty Ltd: Servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia is for the acceptance of your quoted costs for the services you have nominated. We don’t hold any rights or commissions whatsoever to your valuable work. All services requested, as part of our process will require a deposit before commencement. The final payment also, as part of our process must be paid before handing over of your files to you or FOR any final book printing to commence. Your files and your books are personal and they are yours You own the copyright of YOUR WORK. Your work is personal and it is yours always!

TERMS OF AGREEMENT – Publishing and Printing Services

1.0. The Author guarantees that the Author has copyright to the “Book” (book, manuscript, work of art or other document including electronic copies thereof) by virtue of being the author or creator and/or having license from the copyright owner, and will retain copyright to the Book for the duration of this publishing/printing agreement.

2.0. The Author hires Angel Key Publications Pty Ltd to provide the “Book” print and self-publishing services, which include book pre‐printing services (available in the form of packages), finance packages, print on demand manufacturing, eBook creation and Marketing Packages, as well as general advice.

3.0. Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast in Australia will perform the publishing, printing and or marketing services in accordance with the written quote acceptance between the parties.

4.0. Upon quote acceptance by the Author, the terms and conditions of this agreement shall apply:

4.1. The Author accepts this agreement and is required to make some payment before the job commences. Payment for digitally produced files, printed books and marketing items will need the final payment completed before final delivery. In the case of printed books the final payment needs to be made before books can be printed or delivered.

4.2. The Author may send his/her files to us via our large server service or by CD/USB in post.

4.3. If the Author does not take up any extra publishing, design or services provided by Angel Key Publications Pty Ltd also servicing the Brisbane area in order to set up files ready to print, then the Author must provide the files themselves in print ready format unless otherwise stated. Angel Key Publications Pty Ltd Brisbane and Australia-wide can not be held liable for any undesired results or be responsible if professional design services are not utilized.

Once payment has been processed and the artwork has processed to a CONFIRMED PRINT READY format a book proof can be printed and sent out to the Author. This may take from 3 to 12 working days or longer depending on the condition of your files. Hard Cover Books can take slightly longer in print, excluding delivery time (depending on the carrier and postage service to the Author’s locality along with current job cue status at the time) and can be affected by circumstances outside its control.

Angel Key Publications Pty Ltd staff will try to the best of our ability to ensure that every step within the publishing/printing process will be completed in a timely and professional manner. It is important that the Author checks and approves the book proofs with care. We will not be responsible for incorrect text, images or fonts once an approval of proof copy either by pdf or printed copy is supplied. Proof copies are produced for this reason. Authors and or their contracted editors are responsible for the thorough checking of files before requesting proof copies and on receiving a proof copy before approving for final printing.

In all instances you are encouraged to attempt to work and communicate in a positive manner continually with staff in order to complete your order in process to your expectations within it’s limitations. The process of communication between yourself and staff, along with time taken with responses plays an important role in determining the time it will take to complete the whole process of your order. We do aim to please and get it right. Your first draft of your cover and contents may be a surprise to you. Talk to your consultant who will work with you to achieve your desired result.

Why?  Because as much as emails are a good source of communication at times, a phone call can speed things up for you faster and in the right direction. So pick up the phone if you need to! The onus is on you to communicate any issues or concerns directly.

4.4. Turnaround time of project refers to turnaround time from ‘proof approval’. Example: 30 day turnaround time = 30 working days from the day the book proof is approved by the Author. Turnaround time does not include delivery time (2-5 days). This is the normal expected delivery time for books to be completed. In the event that the job is completed before 30 days, the job will be delivered earlier to the Author. However, all turnaround dates are not promised or precise and in any event – Clients/authors should allow for delays due to high quantity of jobs in the print cue for example: certain times of the year ie. Christmas, End of Financial Year – July – August and Easter. Allowances must also be made for weather conditions where transport vehicles are delayed. As well as print machine failures and staff interruptions due to days off.

Most short orders of books are usually delivered within a 2-3 week time. Long orders are delivered at the discretion of staff.

4.5. Angel Key Publications Pty Ltd is / will not be liable for any monetary losses as the result of any delay with given or expected delivery date of files, products services or books. Internal or external disruption of services all inclusive. For example: If you have an important book launch organized; Ensure the timing of your books arrival falls at least within one week prior to your book launch to allow for any unfortunate service disruptions. As much as we endeavor to the best of our ability to meet deadlines where this is a possibility, unfortunately things can go wrong in Murphy’s law. Such as: Couriers in bad whether- machinery breakdowns and in some cases even staff illness. Good timing is important.

WAIT FOR YOUR CONFIRMED DELIVERY DATE BEFORE ARRANGING ANY BOOK LAUNCH DATES ETC. 

4.6. A book proof approval is required to be made by fax or by email. A verbal approval over the phone is not sufficient. The Author’s approval is final and Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia is not liable for any changes made thereafter.

4.7. If there are further minor changes made by the Author to the Book after the book proof is sent to the Author, Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia is entitled to charge further cost for such changes and may provide a further book proof if requested.

4.8. REFUNDS – All refund entitlements are determined by management, in writing and are not negotiable under any terms. There will be a 30% surcharge for any printing quote that is given if the client/author changes his/her mind on any book printing service after initial quote acceptance has been agreed upon.

In the event of a communication breakdown that can not be resolved by both parties, a refund amount may be offered that takes into consideration the time taken in consulting, receiving emails, texts, letters and uploading and downloading files. An administration fee of 300 dollars is also payable by you.

Lets be fair! We have the right to refuse clients of abusive nature.

(The Law states: Any business does not have to serve a verbally abusive customer. Most businesses have the right to provide or withhold service to customers at their discretion).

MARKETING REFUNDS:

ABSOLUTELY NO REFUNDS WILL BE GIVEN ON ANY MARKETING MODULES OR WEBSITE PRODUCTIONS IN PROGRESSHOWEVER, WE WILL WORK WITH YOU – WITHIN YOUR QUOTED COSTS GIVEN UNTIL YOU ARE TOTALLY SATISFIED.

ABSOLUTELY NO REFUNDS WILL BE GIVEN ON ANY DESIGN SERVICES ONCE THE WORK HAS COMMENCED. HOWEVER, WE WILL WORK WITH YOU WITHIN YOUR QUOTED COSTS GIVEN – UNTIL YOU ARE TOTALLY SATISFIED.

(Why? – It takes time to prepare these modules. They are worked in stages to completion from the initial 3 days cooling off period. (They are digital files we create and can not and will not be refunded at any given time after the 3 day cooling off period)

(These are digital files we create in labour terms and can not be refunded at any given time after the 3 day cooling off period. No cancellation refund requests will be given for any digital produced module after the 3 day cooling off period).

THERE IS NO REFUND AVAILABLE FOR BOOK PRINTING UNDER ANY CIRCUMSTANCES WHAT SO-EVER. THIS IS BECAUSE THE BOOKS CREATED AND PRINTED ARE PERSONALLY YOURS AND COPYRIGHT TO YOU. WE CAN NOT SELL THEM TO ANYONE ELSE ON THIS BASIS. LETS BE FAIR!

BOOK PRINTING REPRINTS:

You have 14 days from the day your products or books arrive to alert staff in writing by post of any manufacturing errors evident in the printed books. If sending emails you must call the office for confirmation that your email has been received to start this process. You must make copies available for review or photos if requested if you are claiming reprints based on any manufacturing errors that you claim are evident in your work.

Any damaged books that are confirmed as damaged through manufacturing issues may be replaced at and on the managements discretion AND ANY REPRINTS WILL BE CONDUCTED from the same written approved (approval) file only and no new file unless you the customer wishes to pay for the new file and new books themselves.

Replacements offered by us will be in the same materials AND SAME FILE submitted to print as ordered as per the quote and invoice agreement or proof copy given if applied. If you want to submit a different/changed file, request a different material, bind or quality than the type that was approved in your quote acceptance or book proof once your books are printed see below:

Let’s be fair!  You can not change your mind about your book binding or type after printing has been completed unless you take responsibility for the total payment yourself. All book printing is completed upon your approval of your printed proof copy OR instructions and selections you agreed to on your quote acceptance.

No refunds will be made for any colour differences as a result of rgb images or content placement on pages. Lets be fair! This is because you need to check your content correctly before approving your proof copy. You also need to supply graphics in cmyk value for the colour to closely represent what you intend it to be.

No refunds will be given on substitute paper that is a higher quality than stated on your quote acceptance sheet. Lets be fair.

4.9. Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia do provide a reprint or redesign service according that the following conditions been met:

The errors are limited to:

  • If pages are not printed in proper sequence as per book proof as provided in the pdf. 
  • Pages printed upside down.
  • Pages printed in wrong size.
  • Accidental fallout of pages that show no misuse or deliberate damage.

Absolutely no reprints will be provided once you have approved your book proof and then later found you have errors in the typing or format which were in your approved book proof.

Why? – You, the author are responsible for the checking of your final written work. CHECK YOUR WORK THOROUGHLY BEFORE SENDING TO US FOR FORMATTING OR DESIGN. Once your book content and cover file ARE designed there will be a charge of $75 dollars per hour or part thereof for further change requests to the formatted files.

It is important that the Author checks and approves the book proofs with care. Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia is not responsible for incorrect faults in text, images or fonts once an approval of proof copy either by pdf or printed copy is supplied. Proof copies are produced for this reason. Authors and or their contracted editors are responsible for the thorough checking of files.

The Author must then return the written approval by fax or email to authorize the final printing. 

Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia will not be accountable or held liable for any error or mistakes if these were not picked up by the Author during the proofing stages.

The Author must then return the written approval by fax or email to authorize the final printing.

4.10. Absolutely no reprint will be provided if you insist on NOT receiving a proof copy before going to print and then find your layout OR ANY OTHER matter does not meet your expectations.

Angel Key Publications Pty Ltd servicing South Burnett, Brisbane and Gold Coast Australia will not be accountable or held liable for any error or mistakes if these were not picked up by the Author during the proofing stages.

4.11. In all instances you are encouraged to attempt to work with us in order to complete your order in process to your expectations within its limitations.

5.0. The Author agrees:

5.1. Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia customer inquiry and newsletter list is private and confidential and will always remain Angel Key Publications Pty Ltd Australia property.

5.2. To assume any and all liability for the Book content and to indemnify and keep indemnified BPA from any loss or liability arising directly or indirectly from the Book content provided by the Author; and

5.3. Never to send or commission unsolicited emails (“spam”), or news group posting, containing any mention of, or link/reference to, Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia (including its website, email addresses, company name or phone numbers), without the permission of Angel Key Publications Pty Ltd servicing South Burnett, Brisbane, Sunshine Coast and Gold Coast Australia. Any email or posted letter sent addressed to yourself, sent by any Angel Key Publications Pty Ltd staff member is for your own private reading only. You must never share any written mail with anyone else or by any public viewing.

We value your privacy. Angel Key Publications Pty Ltd will honor to yourself likewise. Our client list is kept private and confidential and will only be used for conducting your business through our staff in relation to your publishing and or printing process.

5.4. Angel Key Publications Pty Ltd is not liable for the handling of the books out of its possession or control that may cause defects or damage to the book’s condition. The Author agrees to advise the bookstore management that all digitally printed books sent to bookstores: be kept away from rain, direct sunlight, high heat or humid conditions to ensure book covers from curling or peeling or interior from curling or waving.

6.0. Both Parties agree:

6.1. This agreement is non‐exclusive and either party may terminate this agreement at any time by giving written notice without any necessary cause, provided only that all outstanding compensation and amount owing for work completed by Angel Key Publications Pty Ltd is finalised by the Author to Angel Key Publications Pty Ltd.

6.2. Angel Key Publications Pty Ltd does not warrant its website or any associated website to being uninterrupted or error‐free. Angel Key Publications Pty Ltd Brisbane and Gold Coast Australia agrees to use due diligence and reasonable care in maintaining its website.

6.3. Angel Key Publications Pty Ltd will not be responsible for loss of nor damage to materials submitted by the Author, including manuscripts, CDs, DVDs, zip disks, artwork and photographs.

6.4. For the purposes of enabling Angel Key Publications Pty Ltd Brisbane and Gold Coast Australia to perform its obligations pursuant to this publishing agreement, the Author hereby grants to Angel Key Publications Pty Ltd the right to use the book cover for display/marketing purposes on either the website or in general promotional materials and environments. You may of course elect for us not to do this if you are not marketing your work.

6.5. Angel Key Publications Pty Ltd may contract all or parts of its service to other companies with guaranteed providers only who are under a confidentiality agreement of non-disclosure.

6.5a. Angel Key Publications Pty Ltd will release print ready files after the first print production only unless stated otherwise. If we have setup the print ready files for you and you do not ask for the final print ready files to be given to you within a 3 months time frame then we are not obligated to give YOU ANY FILES after this time period. Why? We can not be held responsible for the backing up of your files. Anything can happen. Computer backups are not reliable. That is why we encourage you to request your own have backup copy as soon as possible within the 3 month time frame, as a very important safe guard. PRINT READY FILES PREPARED BY Angel Key Publications Pty Ltd are saved on a backup special cloud print server for our use to complete prints only.

6.7. Angel Key Publications Pty Ltd, at its discretion can make any changes to this service agreement from time to time without notice. This agreement is the full agreement and all its terms. This agreement shall be deemed to be embodied in all jobs accepted by the Author.

6.8. Any books or materials stored at the Angel Key Publications Pty Ltd warehouse may be disposed of after 12 months in storage if no authority by the author is received for the delivery to another address or storage facility is given by the end of the 12 months term. The disposing will consist of either trash or deposit to charity organisations. Determined by the discretion of management. No items will be sold for profit by Angel Key Publications Pty Ltd in any form.